Mon-Fri: 10am - 5pm. Sat: 10am - 4pm
919.775.2944

Conditions of Use

WEBSITE TERMS AND CONDITIONS

Unfinished Furniture Outlet, Inc. dba www.sanfordunfinishedfurniture.com , Sanford Unfinished Furniture or Unfinished Furniture Outlet

The website is operated by: Unfinished Furniture Outlet, Inc.

Our contact details are as follows:
 

General email: sales@sanfordunfinishedfurniture.com

Phone number: (919) 775-2944

 

TERMS AND CONDITIONS OF USE

This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

 

PRICING

All prices quoted are subject to change at any time at the discretion of sanfordunfinishedfurniture.com. All prices are quoted in US Dollars ($).  Unfinished Furniture Outlet, Inc.  reserves the right to reject  any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include shipping and handling. Shipping and handling costs will be calculated when completing the order.

SHIPPING

ALL orders can be delivered throughout Central North Carolina within a 100 mile radius of our store through our REGIONAL DELIVERY SERVICE. We also offer NATIONWIDE SHIPPING on many of our items. All our items are Warehouse packed for safe delivery.  Custom items and Custom finished furniture are only available by regional delivery or in store pick up. Custom orders cannot be shipped nationwide. We normally ship via FedEx or Old Dominion Freight Lines depending on order size and destination. All Regional Deliveries are performed by our employees and includes inside delivery, assembly and set up. Areas where furniture is to be placed and a direct path to the room are required for delivery. We DO NOT install furniture by attaching to walls or by removing moldings, etc.  FedEx and Freight shipments are “curbside deliveries” which means that you are responsible for unloading your furniture and does no not include inside delivery, unpack, assembly or installation. Any service, other than curbside delivery, provided by a third party freight company may result in additional fees charged to your credit card. Please notify us at time of order if any additional services are required.

All in stock order ship within seven business days unless requested otherwise. If we are unable to dispatch your order within seven business days we will contact you and advise you of the expected dispatch date.

Out of stock and special order items ship within 4-6 weeks. If your order is not available for shipment within 6 weeks, we will inform you of the expected lead time. We reserve the right to ship your order within a reasonable amount of time, however, if an item is backordered or delayed for an unreasonable amount of time, we will refund your deposit and cancel your order.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

 

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

 

PAYMENT

Payment options provided by - include Visa, MasterCard, and---Checks can be either personal or bank draft, and are to be made payable to: Unfinished Furniture Outlet, Inc.

A deposit of 50% will be required for all special orders. Orders must be paid in full before shipping.

Purchases of custom made furniture, custom finished furniture can not be cancelled once they are in production. All Clearance item sales are nonrefundable and cannot be cancelled.

All checks will require to be 'cleared' by the bank before goods can be dispatched. This may require 10-15 days.

RETURNS POLICY

.Any concealed damage must be reported to us within 3 business days of receiving your order! Any freight shipping damage must be noted at time of delivery! If this policy is not adhered to, we will not be responsible for damages.

If you wish to cancel on order, please email us at sales@sanfordunfinishedfurniture,com . Please be aware that your order can not be cancelled if it is already in transit.

 

All returns require a RAN (Returns Authorization Number) and will NOT be accepted without one. Please email us at sales@sanfordunfinishedfurniture.com, within 7 days of receipt of your shipment.You may return any product, for a full refund, but any shipping will only be covered should the reason for return be an error on our behalf, due to the item being defective, or is authorized beforehand. You are responsible for all shipping fees otherwise. All returns, unless stated otherwise will be subject to a 15% re-stocking fee, at our discretion, and this fee will be clearly stated with any request for return, and varies depending on the item(s).

 

Items are not returnable if they are in un-sellable condition, or are missing parts, and/or damaged. We do not take returns on custom finish items or custom built items.  We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. You will be given full instructions on how to return your item(s) with the RAN.

 If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with - within 3 days from date of dispatch or receipt of goods.

Email details of your claim to sales@sanfordunfinishedfurniture.com.

The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited). Returns of merchandise may be subject to a 15% restocking fee.

Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.

WARRANTY

Unfinished Furniture Outlet, Inc.’s Web Site is provided on an "as is" and "as available" basis. Unfinished Furniture Outlet, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that the use of this site is at your sole risk. To the full extent permissible by applicable law, Unfinished Furniture Outlet, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose. Unfinished Furniture Outlet, Inc. does not warrant that this site, its servers, or email sent from the Unfinished Furniture Outlet, Inc. Website free from viruses or other harmful components. Unfinished Furniture Outlet, Inc. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages .Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional right

LICENSE AND SITE ACCESS

Access to sanfordunfinishedfurniture.com is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere apart from sanfordunfinishedfurniture.com unless written permission has been granted by sanfordunfinishedfurniture.com.You are granted access to sanfordunfinishedfurniture.com we under the condition that you will not interfere, or attempt to interfere with any of the content.

 

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL UNFINISHED FURNITURE OUTLET, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

 

LAW AND JURISDICTION

These Terms and any matter relating to this Site will be governed by North Carolina State law and the North Carolina courts shall have non-exclusive jurisdiction in respect of them.

 

PRIVACY

We are committed to protecting your privacy and this statement summarizes what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page. When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services.

 

SECURITY

All of our credit card transactions online are processed by  TYSYS . All transaction details are encrypted so you are safe to shop with Unfinished Furniture Outlet, Inc.. Shopping at Unfinished Furniture Outlet, Inc. is secure. This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without any risk of an intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology. Your confidential information is automatically encrypted in transit from your computer to ours using an encryption key length of 128-bits.

COPYRIGHT

All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of sanfordunfinishedfurniture.com and protected by US and International copyright laws.

No part of this website may be reproduced without the express, written permission of Unfinished Furniture Outlet. Inc and its officers.